Delivery
DUE TO THE CORONAVIRUS COVID-19 AND FOLLOWING GOVERNMENT GUIDELINES TO REDUCE THE AMOUNT OF SOCIAL CONTACT, WE WILL BE POSTING PARCELS OUT LESS FREQUENTLY. THIS MEANS ANY NEW ORDERS WILL NOW TAKE BETWEEN 7-21 DAYS TO ARRIVE AT YOUR HOME. THIS IS A TEMPORARY MEASURE WHICH WE WILL REVIEW IN DUE COURSE. WE SINCERELY APOLOGISE FOR ANY INCONVENIENCE CAUSED AND HOPE YOU UNDERSTAND. WE WILL UPDATE THIS PAGE WITH ANY CHANGES SO DO CHECK BACK SOON. (LATEST UPDATE 25/03/2020)
OUR COURIERS CAN LEAVE YOUR PARCEL IN A SAFE PLACE TO AVOID CONTACT. IF YOU HAVE A SAFE PLACE WE URGE YOU TO ADD THIS TO YOUR DELIVERY INSTRUCTIONS.
We only deliver inside the UK at this time.
FREE DELIVERY WHEN SPENDING £30 OR MORE WITH VOUCHER CODE FD30*
*Limited time offer, offer limited to standard delivery only.
All items will be delivered within 3-5 working days of being purchased.
All our items are wrapped in white tissue paper, secured with a sticky label before being packaged into a postage bag. Please note, we use recycled and recyclable packaging where possible.
Our standard delivery charge is £3.95 and is sent tracked by Hermes or Royal Mail 2nd Class (depending on size of parcel) to your desired address.
Please note: Hermes try to deliver 3 times before returning to sender. If you miss all 3 attempts to deliver and do not contact Hermes to rearrange delivery, we can not pay for a 4th attempt. Your parcel will then be cancelled and refunded appropriately unless a further payment for delivery is paid.
Our DPD delivery charge is £7.95 and is sent tracked by DPD.
We offer FREE DELIVERY over a £50 spend when using our standard shipping option and have many FREE DELIVERY offers throughout the year on our social media accounts so do follow us on Facebook, Twitter and Instagram so not to miss out!
Returns
UK RETURN POLICY
We offer a simple 14 day FREE returns policy
Take advantage of our pre-paid returns label*
Although we are sure you will love your purchase, if you change your mind for any reason, all you need to do is email us at support@theclearoutstore.co.uk within 14 days of receiving your parcel to advise of your return.
You will then need to return the order in the original condition to our postal address using our prepaid postage label provided.
*Please note you will need access to a printer to print out your label to take advantage of this Free Returns policy.
If choosing to pay for your own postal service, please advise us of your return and post back to our Returns Centre address and we will refund you for the item/s.
PLEASE NOTE:
WE CAN NOT ACCEPT THE RETURN OF UNDERWEAR.
WE CAN NOT ACCEPT THE RETURN OF ITEMS SOLD NEW WITH TAGS THAT HAVE HAD THEIR TAGS REMOVED.
Thank you for your cooperation