Delivery
We only deliver inside the UK at this time.
All items will be delivered within 5-14 working days of being purchased.
All our items are wrapped in white tissue paper, secured with a sticky label before being packaged into a postage bag or box.
Please note: we use recycled and recyclable packaging where possible.
Our Economy delivery charge is £3.99 (5-7 days) and our Standard delivery charge is £4.99 (7-14 days)
these are sent tracked by Collect+ or Royal Mail 2nd Class (depending on size of parcel) to your desired address.
(In some cases delivery can be quicker than our stated time frames and in rare occasions slightly later due to the Covid-9 pandemic.
We hope to bring down the delivery time as soon as the postal and delivery companies have recovered from Covid-19)
Our DPD delivery charge is £7.95 and is sent tracked by DPD.
Returns
UK RETURN POLICY
We offer a simple 14 day FREE returns policy
Take advantage of our pre-paid returns label*
Although we are sure you will love your purchase, if you change your mind for any reason, all you need to do is email us at support@theclearoutstore.co.uk within 14 days of receiving your parcel to advise of your return.
(We will need to know which items you are returning and your reason for return)
You will then need to return the order in the original condition to our postal address using our prepaid postage label provided.
*Please note you will need access to a printer to print out your label to take advantage of this Free Returns policy.
If choosing to pay for your own postal service, please advise us of your return and post back to our Returns Centre address and we will refund you for the item/s. We will refund up to £3.10 of your postal costs with proof of postage.
Please note: We do not refund our original delivery fee as standard practice.
PLEASE NOTE:
WE CAN NOT ACCEPT THE RETURN OF UNDERWEAR OR JEWELLERY FOR PIERCINGS.
WE CAN NOT ACCEPT THE RETURN OF ITEMS SOLD NEW WITH TAGS THAT HAVE HAD THEIR TAGS REMOVED.
Thank you for your cooperation